A. Requirements for returned products:

1. Conditions of return:

– The customer has paid but did not receive the goods

– The product is defective or damaged in transit

– The product has lost its seal, is delivered with the wrong quantity, information and design compared to the order

– The product is fully equipped with accessories, accompanying documents (purchase voucher, VAT invoice if any, user manual, warranty card…) and accompanying gifts (if any)

– The product is not dirty, has no defects in form, has no signs of being used

– The product is determined to have a technical error by technicians of Thinh Vuong JSC

2. Conditions of goods not meeting the requirements for return:

– Customers want to change types and models without prior notice

– Products are damaged due to improper operation by customers

– Customers themselves affect the external condition of the product such as cracked, broken, scratched…

– The product is defective in form after the customer has checked and confirmed receipt of the goods

3. Time to apply for return and exchange:

– Unless otherwise specified in the product introduction on the website https://thinhvuongjsc.com/, customers have 05 days from the date of receipt of goods to submit a request for return.

4. The time of requesting a return will be based on:

– If the customer brings/sends the goods to the warranty center by himself: the time is calculated when the staff of Thinh Vuong JSC receives the product from the customer

– If the employee https://thinhvuongjsc.com/ directly comes to receive the goods at the customer’s house: the time is calculated when the staff confirms that the goods meet the requirements for exchange.

5. Return cost:

– For products returned due to errors of https://thinhvuongjsc.com/: customers will be free of charge for exchange and free delivery to the location indicated on the return request form.

– For returned products due to customers changing their use needs, unless the product introduction has a regulation on exchange fee, the customer will be free of charge and will have to pay the shipping fee. according to the delivery policy of https://thinhvuongjsc.com/ if you want to be sent new products to the required address.

B. Refund Policy:

1. Refund principle:

Refund method is based on the customer’s payment method when purchasing.

2. Refund method:

– Refunds through agents, affiliates and Distributors

– Refund via bank transfer

– Refund at the warranty center of Thinh Vuong JSC

Address: No. 3/97, Gia Thuong street, Thuong Thanh ward, Long Bien district, Hanoi

Hotline: 024.6688.3425

Email: congnghiepvietnamthinhvuong@gmail.com

3. Processing time:

Thinh Vuong JSC will send the response to the return request to customers via email or/and SMS within up to 3 days from the date https://thinhvuongjsc.com/ received the product

– If the return request meets the requirements in section I, https://thinhvuongjsc.com/ will carry out the refund procedure for the customer since the return request is made within the agreed time in the response. anise